remote desktop software

Zoho Assist

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Zoho Assist is a multi-purpose remote support application that enables you to provide remote assistance, gain access to unattended devices, and share your screen.

Zoho Assist serves a wide variety of clients by supporting Windows, Mac, Linux systems, as well as Android and iOS devices, Raspberry Pi devices, and Chromebooks.

Features of Zoho Assist

File Transfer

Securely transfer files between your computer and the computer of your client, or vice versa. File Transfer enables you to send installation files to your customer’s computer or retrieve troubleshooting files from your customer’s computer during an instant remote support session. Additional information is available.

Chat Support

Via a chat window, you and your customer will remain linked in an instant remote access session. Rather than depending on any external messaging services, take advantage and convenience of built-in chat feature

Video and Voice Support

Communicate with customers via voice or video chat during a remote support session to quickly resolve issues.\

Multi Monitor Support

Zoho Assist supports multi monitor which means that you can quickly switch between the remote desktop’s monitors with a single click.

Schedule Sessions

Schedule a remote assistance session at their convenience and quickly settle problems. Reminders will benefit both you and your customer at the right time. Additionally, you can reschedule or cancel the session if necessary.

Screen Sharing

You can access and monitor your customer’s remote screen during a live session, as well as share your own. This function is beneficial when training clients on tech support or any installation procedure.

Invite Technician

Zoho Assist’s remote access app enables you to invite any number of technicians to assist you in quickly troubleshooting an issue. You may also terminate the session and leave the customer’s service to the invited technician.

Add Notes

Capture critical information from a remote support session in the form of Session Notes for later reference. You can edit and archive saved notes and session information at any time.

Clipboard Sharing

The clipboard on your PC helps you to copy something to a remote PC. If you don’t want the technician or customer to view the other’s clipboards, you may refuse the permission.

Wake on Lan

With Wake on LAN, you can instantly wake up sleeping or powered-down computers. The Wake on LAN function goes a long way toward enabling you to connect to computers that would otherwise be inaccessible.

Bulk Deployment

Zoho Assist provides Bulk deployment options to configure large numbers of computers for unattended access.

Computer Grouping

Unattended data management made simple with features such as computer grouping and departments.

Integrations

Zoho Assist is integrated with large number of business applications like service desk, CRM solutions and help desk software. Some of the integrations include Zendesk, Jira, Freshdesk, Google Suites, Booking, Flow, Spice Works, Service Now and many more.

Customization and Branding

Zoho Assist features an elegant and clutter-free user interface that makes creating and maintaining your account a breeze. Create email templates, manage technicians, configure email addresses, retrieve on-demand reports, and rebrand your account with ease using the browser or desktop apps.

4 Best Alternatives to Zoho Assist

MightyViewer is an application for Windows that is used to monitors many live remote desktop simultaneously.

TeamViewer is a remote desktop connection management app that will let you connect to any remote desktop very easily and quickly.

Chrome Remote Desktop is remote desktop management apps that allow anyone to remotely access a computer with the help of a Chrome browser or a Chromebook.

Anydesk is a remote desktop application that can be used for remote desktop management purposes.

Specification: Zoho Assist

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