Zoho Assist is a multi-purpose remote support application that enables you to provide remote assistance, gain access to unattended devices, and share your screen.
Zoho Assist serves a wide variety of clients by supporting Windows, Mac, Linux systems, as well as Android and iOS devices, Raspberry Pi devices, and Chromebooks.
Features of Zoho Assist
Securely transfer files between your computer and the computer of your client, or vice versa. File Transfer enables you to send installation files to your customer’s computer or retrieve troubleshooting files from your customer’s computer during an instant remote support session. Additional information is available.
Via a chat window, you and your customer will remain linked in an instant remote access session. Rather than depending on any external messaging services, take advantage and convenience of built-in chat feature
Video and Voice Support
Communicate with customers via voice or video chat during a remote support session to quickly resolve issues.\
Multi Monitor Support
Zoho Assist supports multi monitor which means that you can quickly switch between the remote desktop’s monitors with a single click.
Schedule a remote assistance session at their convenience and quickly settle problems. Reminders will benefit both you and your customer at the right time. Additionally, you can reschedule or cancel the session if necessary.
You can access and monitor your customer’s remote screen during a live session, as well as share your own. This function is beneficial when training clients on tech support or any installation procedure.
Zoho Assist’s remote access app enables you to invite any number of technicians to assist you in quickly troubleshooting an issue. You may also terminate the session and leave the customer’s service to the invited technician.
Capture critical information from a remote support session in the form of Session Notes for later reference. You can edit and archive saved notes and session information at any time.
The clipboard on your PC helps you to copy something to a remote PC. If you don’t want the technician or customer to view the other’s clipboards, you may refuse the permission.
Wake on Lan
With Wake on LAN, you can instantly wake up sleeping or powered-down computers. The Wake on LAN function goes a long way toward enabling you to connect to computers that would otherwise be inaccessible.
Zoho Assist provides Bulk deployment options to configure large numbers of computers for unattended access.
Unattended data management made simple with features such as computer grouping and departments.
Zoho Assist is integrated with large number of business applications like service desk, CRM solutions and help desk software. Some of the integrations include Zendesk, Jira, Freshdesk, Google Suites, Booking, Flow, Spice Works, Service Now and many more.
Customization and Branding
Zoho Assist features an elegant and clutter-free user interface that makes creating and maintaining your account a breeze. Create email templates, manage technicians, configure email addresses, retrieve on-demand reports, and rebrand your account with ease using the browser or desktop apps.
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.