PolyAI vs Sanas

PolyAI builds an Agentic Dialog Platform for enterprises, letting customer service, sales, and support teams deploy voice and chat agents that handle phone calls, appointments, and chat conversations without sounding robotic. The platform runs on Raven, PolyAI's proprietary dialog model trained on more than 1 billion enterprise conversations, and offers two build paths: Poly Agent Builder for non-technical teams and an Agent Development Kit (ADK) for developers who want deeper customization. Compliance and governance are built in by default, with SOC 2, HIPAA, GDPR, and PCI DSS support so agents can be deployed in regulated industries like healthcare, finance, and insurance. Named enterprise customers on the site include Howard Brown Health, Fogo de Chao, Audibel, PG&E, and Quicken, with case studies citing measurable outcomes such as incremental revenue and reduced seasonal hiring needs.

Sanas is a real-time speech AI platform designed to make conversations between people - and between people and systems - clear, natural, and scalable. It positions itself as the speech layer for modern communications, with core capabilities including accent translation, language translation, speech enhancement, and speech intelligence. The platform is built to handle imperfect real-world audio, including different accents, languages, and noisy or low-quality connections, while preserving the speaker's voice, tone, and emotional expression. Sanas targets enterprises across healthcare, financial services, retail, travel, and telecommunications. It is used by contact centers and customer experience teams to reduce misunderstandings and improve communication quality. The company also partners with Mavenir to deliver voice AI natively inside mobile core networks through the MAVCore portfolio. Trusted logos shown on the site include Cigna, AWS, Wyndham, Huntington, Talkdesk, Comcast, Zoom, Telarus, UHG, NICE, Genesys, Five9, Robinhood, Vanguard, and Wipro. On the security side, Sanas says it does not monitor, record, or store call data and has earned certifications including HITRUST, HIPAA, SOC 2, SOC 3, GDPR, ISO 27001, and PCI DSS. The website offers an interactive demo where visitors can upload, record, or listen to audio and instantly hear how the technology transforms it. This makes Sanas suited for organizations that need real-time voice processing at scale with strong compliance requirements.

• Handles genuinely complex, high-stakes conversations (fraud, disputes, outages) rather than simple FAQ bots
• Compliance certifications (SOC 2, HIPAA, GDPR, PCI DSS) are built in rather than bolted on
• Offers both no-code and developer-first building paths for different team types
• Strong enterprise customer base with public case studies and quantified ROI

• Preserves voice, tone, and emotion during accent and language translation rather than producing flat robotic output.
• Handles noisy or low-quality audio in real time, making it practical for real-world call centers and mobile networks.
• Strong privacy posture with no call data recording or storage and multiple compliance certifications.
• Backed by major enterprise customers and an industry partnership with Mavenir.

• No public pricing; enterprise sales process required to get a quote
• Built for large-scale enterprise deployments, likely overkill for small businesses
• Best results depend on training the agent on your own conversation data, which takes onboarding time

• No transparent pricing or self-serve plans are listed on the website, so cost evaluation requires contacting sales.
• The interactive demo requires an email address and agreement to terms before hearing the transformation.
• The platform appears enterprise-focused, with no obvious free tier or standalone consumer app.
• Public materials do not detail on-premise or edge deployment options, which may be a concern for strict data residency requirements.