Chatbase
A no-code platform for building AI support, sales, and product-guidance agents across chat, email, and voice.
Best for
Businesses wanting a no-code AI agent for support, sales, or product guidance across multiple channels.
Skip if
You only need a very simple FAQ chatbot and don't want to pay for message-credit-based pricing.
What is Chatbase?
Chatbase is a platform for building and deploying AI agents that handle customer interactions without requiring code. It offers distinct agent types for customer support, sales, and product guidance, each configurable through plain-language procedures rather than scripting, and deployable across chat widgets, email, phone, WhatsApp, and Slack. The platform includes a built-in helpdesk for human handoff and escalation, prebuilt actions for common tasks like order lookups and refunds, and an analytics dashboard tracking resolution rates and sentiment. Enterprise-focused features include GDPR, SOC 2 Type II, and HIPAA compliance, support for multiple underlying AI models including Claude, GPT, and Gemini, and a guarantee that customer data isn't used for model training.
SpecificationsAI-estimated
Key Features of Chatbase
Use Cases for Chatbase
Customer support deflection
Deploy a support agent to resolve common tickets via chat, email, and Slack before they reach a human agent.
Inbound sales qualification
Use a sales agent to engage website visitors and guide qualified prospects toward a purchase or demo.
Order and refund handling
Configure prebuilt actions so the agent can look up orders and process refunds without human intervention.
Voice and telephony support
On the Standard plan and above, extend the same agent to handle phone-based customer interactions.
Pros & Cons of Chatbase
Pros
- Supports multiple underlying AI models (Claude, GPT, Gemini) rather than locking customers into one provider.
- Covers support, sales, and product-guidance use cases in one platform rather than separate tools.
- Multi-channel deployment (chat, email, voice, WhatsApp, Slack) from a single agent configuration.
- Compliance certifications like SOC 2 Type II and HIPAA-eligibility suit regulated industries like healthcare.
Cons
- Message-credit pricing means costs scale with conversation volume, and add-ons like extra agents or branding removal cost extra.
- The free tier is limited to 50 message credits and agents are deleted after 14 days of inactivity.
- Higher tiers, such as Standard at $150/mo and Pro at $500/mo, are needed to unlock voice, telephony, and advanced analytics.
Frequently Asked Questions
Does Chatbase require coding to build an agent?
No, agents are configured through plain-language procedures rather than code.
Which AI models does Chatbase support?
It supports multiple models, including Claude, GPT, and Gemini, rather than a single fixed model.
Is customer data used to train AI models?
No, Chatbase states customer data is excluded from model training.
What does the free plan include?
The Free plan includes 50 message credits, 1 agent, and 1 workspace member, with agents deleted after 14 days of inactivity.
Pricing Overview
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