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Help Scout
Shared inbox and knowledge base for small support teams
Pricing Plans
Explore the pricing plans to find the best fit for your needs.
Pricing Model: Paid (Subscription)
Free
Free
Basic plan for small teams with limited inboxes and docs sites.
Up to 5 users
1 Inbox
1 Docs site
Unlimited contacts
Basic tags and saved replies
Standard
$25 per user/mo
For growing teams needing multiple inboxes, live chat, SMS, and basic automation.
Multiple Inboxes
Live chat and SMS
WhatsApp, Instagram, Messenger integration
One basic SLA policy
Basic workflows
Unlimited tags and saved replies
AI Inbox assistant
Most Popular
Plus
$45 per user/mo
For teams handling higher volume and complexity across channels.
Everything in Standard
Advanced workflows
Two advanced SLA policies
Secure customer portal
Unlimited AI drafts
Round robin routing
Integrations with Salesforce, Jira, HubSpot
Group conversations by company
Pro
$75 per user/mo
Enterprise‑grade plan with unlimited workflows, SSO/SAML, HIPAA compliance and dedicated support.
Everything in Plus
Unlimited workflows
Unlimited SLA policies
Multiple routing types
SSO/SAML
HIPAA compliance
Up to 50 light users
Dedicated onboarding specialist
Strategic account manager
Preferred pricing on Aircall
AI Answers Add‑on
$0.75 per resolution
Pay‑per‑resolution AI assistant that resolves customer requests instantly.
AI chatbot answering from knowledge base
Pay per resolution
3‑month free trial
Pre‑paid discounts available
About the Product
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Target AudienceSmall support teams and businesses
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Tags
Customer SupportShared InboxKnowledge BaseSmall TeamsSupport SoftwareHelpdesk