Hotels.com

Name: Hotels.com
Brand: Hotels.com

Expedia-owned hotel booking site with member pricing and a book-10-nights rewards program.

softwareHotel & Accommodationhotel-bookingtravel-dealsaccommodation-search

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Our Verdict

Best for

Travelers who book hotels often enough to benefit from stay-based reward credit.

Skip if

You specifically relied on price-match guarantees, since that program ended in mid-2026.

What is Hotels.com?

Hotels.com is an online hotel and accommodation booking service, part of the Expedia Group, that lets travelers search, compare, and book hotels, resorts, and vacation rentals worldwide with free cancellation options on most bookings. The platform offers member-only discounted rates and a loyalty program (One Key in the US, Hotels.com Rewards in other markets) where booking a set number of qualifying nights earns a reward credit toward a future stay, alongside elite tiers that add perks like free breakfast at VIP Access properties.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available❌ No

support options24/7 phone and chat support

key integrationsExpedia, Vrbo (shared One Key rewards)

Key Features of Hotels.com

Searches and compares hotel, resort, and vacation rental prices across hundreds of thousands of properties.

Offers free cancellation on the majority of listed bookings up to a set date.

Provides member-only discounted Member Prices of roughly 10% or more when signed in.

Runs a stay-based rewards program where booking qualifying nights earns credit toward a future stay.

Includes elite status tiers (e.g. Silver, Gold) with perks like free breakfast and Wi-Fi at VIP Access hotels.

Bundles hotel bookings with flights through Expedia Group for combined savings.

Offers 24/7 customer support for booking changes and cancellations.

Provides dedicated iOS and Android apps alongside the website for booking on the go.

Use Cases for Hotels.com

Leisure trip hotel booking

Travelers compare and book hotels for vacations with free cancellation as plans change.

Business travel booking

Business travelers use member pricing and rewards credit to reduce recurring travel costs.

Bundled hotel and flight deals

Travelers combine a hotel booking with a flight through Expedia Group for extra savings.

Earning stay-based rewards

Frequent travelers track qualifying nights to earn free-night credit through the loyalty program.

Pros & Cons of Hotels.com

Pros

Large global inventory of hotels and vacation rentals in one search
Free cancellation available on most bookings reduces booking risk
Stay-based rewards program gives frequent travelers real credit toward future trips
Backed by Expedia Group's scale, including customer support infrastructure

Cons

The Price Guarantee/price-match program was discontinued in July 2026
Rewards program structure and earning rates have changed multiple times in 2026, causing confusion
Some listed deals require signing in or booking through the app to unlock member pricing

Frequently Asked Questions

Is Hotels.com free to use?

Yes, searching and booking through Hotels.com is free; you only pay for the hotel stays and any optional add-ons you book.

Does Hotels.com still offer a price guarantee?

No, Expedia Group ended the Hotels.com Price Guarantee on July 28, 2026, with no direct replacement.

How does the Hotels.com rewards program work?

In most markets you earn a reward credit worth roughly the average of ten qualifying nights booked, redeemable toward a future stay; the exact program name and earning rate vary by region.

Who owns Hotels.com?

Hotels.com is owned and operated by Expedia Group.

Pricing Overview

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Free

Detailed plans are not listed. Visit the official website for pricing information.

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