JumpCloud

Name: JumpCloud
Brand: JumpCloud

Cloud directory platform unifying single sign-on, MFA, and device management for hybrid workforces.

softwareIdentity & SSOsingle-sign-onidentity-managementdevice-management

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Our Verdict

Best for

IT teams wanting directory, SSO, MFA, and device management from one cloud console instead of stitching tools together.

Skip if

You only need simple SSO for a handful of apps without device management needs.

What is JumpCloud?

JumpCloud is a cloud-native directory platform that unifies identity, single sign-on, multi-factor authentication, and device management in one console, positioned as an alternative to traditional on-premises Active Directory. IT teams use it to authenticate users into cloud and on-prem applications while also managing and patching the underlying Windows, Mac, and Linux devices those users work from. The platform is priced in feature packages, from device management up to full identity-and-device bundles, with higher Platform tiers adding SaaS management, zero trust access, and, more recently, governance controls extended to AI agent identities alongside human employees.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Chat, Documentation

Key Features of JumpCloud

Provides a cloud-native directory service that replaces or extends traditional on-premises Active Directory.

Delivers single sign-on and MFA across cloud and on-prem applications from one admin console.

Manages devices across Windows, Mac, Linux, iOS, and Android from a unified endpoint management layer.

Discovers and governs SaaS application usage and spend across the organization.

Supports patch management and remote access for distributed IT teams.

Extends identity governance to AI agent and non-human identities alongside human users.

Use Cases for JumpCloud

Replacing on-prem Active Directory

IT teams migrate user and device identity management to JumpCloud's cloud directory instead of maintaining on-prem AD servers.

Single sign-on for SaaS sprawl

Organizations centralize login to dozens of SaaS apps behind one SSO and MFA policy.

Managing a remote, cross-OS workforce

IT admins patch, configure, and secure a mix of Windows, Mac, and Linux devices from one console.

Governing AI agent identities

Security teams extend identity governance policies to cover AI agents and service accounts alongside human employees.

Pros & Cons of JumpCloud

Pros

Combines directory, SSO, and device management in one platform
Package-based pricing scales by feature need
Strong cross-platform device support
Named enterprise customers validate scale

Cons

Full platform tiers require contacting sales
Feature packaging can be confusing to configure
A la carte add-ons increase per-user cost quickly

Frequently Asked Questions

Does JumpCloud replace Active Directory?

JumpCloud offers a cloud-native directory that can replace or work alongside traditional Active Directory for identity and device management.

What does JumpCloud's SSO package include?

The SSO package includes single sign-on, multi-factor authentication access, and a password manager.

Can JumpCloud manage devices across operating systems?

Yes, JumpCloud manages Windows, Mac, Linux, iOS, and Android devices from a single console.

How is JumpCloud priced?

JumpCloud uses package-based per-user monthly pricing for core plans, with higher platform tiers requiring a custom sales quote.

Pricing Overview

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Paid (Subscription)

Device Management

$9/user/month

SSO

$11/user/month

Device Identity Management

$13/user/month

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