Khoros Communities

Name: Khoros Communities
Brand: Khoros Communities

Build, grow, and monetize online brand communities

softwareCommunity Platforms communityengagementbrand

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Our Verdict

Best for

Enterprise brands needing scalable, AI‑moderated community platforms

Skip if

Small teams or budgets that can’t afford hidden high pricing

What is Khoros Communities?

Khoros Communities provides a scalable platform for brands to create branded forums, knowledge bases, and social spaces where customers can engage, share ideas, and solve problems together. It integrates AI-driven moderation and analytics to turn conversations into actionable insights. The solution supports deep customization, gamification, and seamless integration with existing CRM, support, and marketing tools, helping enterprises deliver consistent brand experiences across digital touchpoints.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Phone, 24/7 Live Chat, Dedicated Success Manager

key integrationsSalesforce, Zendesk, Marketo, Microsoft Dynamics, Google Analytics

Key Features of Khoros Communities

AI-driven content moderation automatically flags spam and inappropriate posts while learning from community behavior.

Robust customization lets brands apply their visual identity, layout, and navigation structures without code.

Built-in gamification tools such as points, badges, and leaderboards encourage active participation.

Real-time analytics surface engagement metrics, sentiment trends, and top contributors for data-driven decisions.

Seamless integration with CRM, ticketing, and marketing automation platforms like Salesforce, Zendesk, and Marketo.

Mobile-responsive design ensures community experiences are consistent across desktop and mobile browsers.

Advanced search and knowledge base capabilities help members find answers quickly and reduce support load.

Multi-language support enables global brands to run localized community sites.

Use Cases for Khoros Communities

Customer Support Community

Enable customers to help each other, reducing support tickets and improving satisfaction.

Brand Advocacy Program

Cultivate loyal fans who create content, share experiences, and amplify the brand.

Product Feedback Hub

Gather user ideas and vote on features to guide product roadmaps.

Partner Collaboration Portal

Provide a secure space for partners to share resources and collaborate on joint initiatives.

Pros & Cons of Khoros Communities

Pros

Highly scalable for enterprise‑level communities
Powerful AI moderation reduces manual effort
Deep integrations with major CRM and support tools
Extensive customization and branding options

Cons

Pricing is not publicly disclosed and can be high for small teams
Complex setup may require professional services
Limited self‑service documentation compared to some competitors

Frequently Asked Questions

Is there a free trial available?

Khoros offers a contact‑based trial; you need to request a demo to explore the platform.

Can the community be hosted on-premises?

Khoros Communities is delivered as a cloud SaaS solution; on‑premise deployment is not offered.

Does Khoros provide mobile apps?

The platform is mobile‑responsive and works in browsers on iOS and Android, but there is no dedicated native app.

What support options are included?

Enterprise customers receive 24/7 email and phone support, a dedicated success manager, and access to a knowledge base.

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