Cliniko vs Jira

Cliniko is practice management and EHR software for allied health practitioners such as physiotherapists, chiropractors, and podiatrists, covering scheduling, treatment records, invoicing, payments, and telehealth in one system. Every pricing tier includes the same full feature set; only the price changes as the number of practitioners on the account grows. All plans include unlimited admin and reception users, unlimited locations, unlimited file storage, and unlimited patient records, along with automatic backups and 24/7 monitoring. Cliniko connects to third-party apps including MailChimp and Xero, charges 10 cents per SMS reminder via pre-paid credits, and states that it donates 2% of subscription revenue to charity.

Jira is a proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.

• Every plan includes the full feature set; only practitioner count changes the price, with no feature-gating by tier.
• Offers a genuinely free 30-day trial that does not require a credit card upfront.
• Unlimited patients, locations, and file storage are included on all plans.
• Emphasizes data security, 24/7 monitoring, and automatic backups on its marketing site.

• Powerful and configurable
• Strong agile support
• Scales to enterprise
• Big ecosystem

• Pricing rises steeply with practitioner count, from $45/month for one practitioner up to $395/month for 26-200.
• Telehealth requires entering payment details to unlock, even during the free trial.
• SMS reminders are a metered extra cost (10 cents/message) rather than included in the base price.

• Can be complex/heavy
• Configuration overhead
• Overkill for tiny teams