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Canny

Canny

AI-powered customer feedback management that turns requests into product decisions.

softwareCustomer SupportCustomer FeedbackFeature RequestsProduct Roadmap
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Our Verdict

Best for

Product teams that want to centralize and prioritize customer feedback with AI-assisted capture

Skip if

You have very few customers and can track requests manually

What is Canny?

Canny is a customer feedback platform that captures, organizes, and prioritizes feature requests so product teams can decide what to build based on real customer demand rather than guesswork. Its Autopilot feature automatically extracts feedback from tools like Gong, Intercom, and Slack, centralizing it into one searchable repository. Canny ranks features by revenue impact rather than raw request volume, and offers tailored dashboards for Product, Sales, Customer Success, and Marketing teams. It integrates with 20+ tools including Jira, Asana, Salesforce, GitHub, and Zendesk, and supports MCP for use within AI assistants like Claude and ChatGPT. Over 100,000 companies, including Ahrefs, CircleCI, and Typeform, use Canny.

SpecificationsAI-estimated

deploymentCloud/SaaS
open source❌ No
api available✅ Yes
support optionsEmail
key integrationsJira, Asana, Salesforce, GitHub, Zendesk, Intercom

Key Features of Canny

Automatically captures customer feedback from tools like Gong, Intercom, and Slack via Autopilot.
Centralizes all feedback into one searchable, deduplicated repository.
Prioritizes feature requests by potential revenue impact rather than raw vote counts.
Publishes a public roadmap so customers can see what's planned and upvote requests.
Connects to 20+ tools including Jira, Asana, Salesforce, GitHub, and Zendesk.
Supports Model Context Protocol (MCP) for querying feedback data from AI assistants.

Use Cases for Canny

1

Centralizing feature requests

Product teams collect scattered customer feedback from support, sales, and calls into one place.

2

Public roadmap communication

Companies publish a public roadmap so customers can track progress and upvote requests.

3

Revenue-driven prioritization

Product teams prioritize features based on the revenue tied to requesting customers.

4

Sales-product alignment

Sales teams flag feature gaps blocking deals directly to product teams inside Canny.

Pros & Cons of Canny

Pros

  • Usable free tier for smaller teams
  • Automatic feedback capture reduces manual triage work
  • Revenue-based prioritization ties feedback to business impact
  • Wide integration ecosystem

Cons

  • Pro tier tracked-user limits can be restrictive for larger user bases
  • Business tier requires contacting sales for pricing
  • Most value requires connecting several other tools first

Frequently Asked Questions

Is Canny free to use?

Yes, Canny has a free plan for up to 25 tracked users; paid plans start at $79/month billed yearly.

Does Canny automatically capture feedback?

Yes, Canny's Autopilot feature automatically extracts feedback from tools like Gong, Intercom, and Slack.

Can Canny be used with AI assistants?

Yes, Canny supports Model Context Protocol (MCP) for use within Claude, ChatGPT, and other AI assistants.

Does Canny have a public roadmap feature?

Yes, Canny lets companies publish a public-facing roadmap for customers to view and upvote.

Pricing Overview

View full pricing →
Freemium

Free

$0

Pro

$79

Business

Custom

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🚀Startups & Founders🏢Enterprise Teams

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About the Product

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Platforms
Web
Target AudienceProduct, sales, and customer success teams managing feedback

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