Helply

Name: Helply
Brand: Helply

AI-native support platform for B2B SaaS that turns tickets into revenue signals.

softwareCustomer Supportb2b-supportai-helpdeskrevenue-intelligence

What is Helply?

Helply is a customer support platform built specifically for B2B SaaS companies, combining an omnichannel inbox, AI ticket resolution, and revenue intelligence in one system. It consolidates email, chat, Slack Connect, WhatsApp, and in-app messages, while an AI agent resolves tickets autonomously or drafts replies for humans when confidence is low.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsDemo, onboarding, premium support

key integrationsStripe, Gong, PostHog, HubSpot, Slack Connect, WhatsApp

Key Features of Helply

An omnichannel inbox consolidates email, chat, Slack Connect, WhatsApp, and in-app messages into one queue.

An AI agent autonomously resolves tickets based on confidence, drafting replies for humans to review when uncertain.

A data layer integrates knowledge bases, CRM, Stripe, Gong, PostHog, and HubSpot for context-aware responses.

Revenue signal detection surfaces churn language, upsell opportunities, and competitor mentions inside support conversations.

Intelligent routing automatically directs revenue signals to CSMs, account executives, or product teams.

Outcome-based, per-ticket pricing includes unlimited seats with no per-user licensing fees.

Use Cases for Helply

Lean B2B support teams

Small support teams use AI resolution to handle ticket volume without adding headcount.

Churn signal detection

Customer success teams get alerted automatically when churn language appears in support tickets.

Upsell opportunity routing

Account executives are notified when support conversations surface expansion opportunities.

Omnichannel B2B support

Support teams manage email, Slack Connect, and chat conversations from a single inbox.

Pros & Cons of Helply

Pros

Unlimited seats with no per-user fees, unlike traditional per-agent helpdesk pricing
Revenue signal detection connects support directly to churn and upsell workflows
Deep data layer integrations with CRM and product analytics tools
Built specifically for B2B SaaS support teams

Cons

Minimum annual contract requires at least 250 tickets/month ($3,000/year)
Per-ticket pricing can be harder to predict than flat per-seat pricing
Niche focus on B2B SaaS may not fit consumer or high-volume B2C support

Frequently Asked Questions

How is Helply priced?

Helply uses outcome-based, per-ticket pricing at $1 per ticket with a minimum of 250 tickets per month, billed annually.

Does Helply charge per seat?

No, Helply includes unlimited seats and AI agents with no per-user fees.

What is revenue signal detection?

It's a feature that identifies churn language, upsell opportunities, and competitor mentions inside support conversations.

Who is Helply built for?

Helply is built for B2B SaaS companies, particularly those with $1M-$50M in annual recurring revenue.

Pricing Overview

View full pricing →

Paid (Subscription)

Per-Ticket Pricing

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