LogMeIn Rescue

Name: LogMeIn Rescue
Brand: LogMeIn Rescue

Instant remote support for IT teams and help desks

softwareRemote Desktopremote-supportIT-helpdeskscreen-sharing

Visit Website

Our Verdict

Best for

Enterprises and MSPs needing secure, ticket‑integrated remote support

Skip if

Small firms wanting cheap, highly customizable remote support

What is LogMeIn Rescue?

LogMeIn Rescue provides secure, cloud‑based remote support that lets technicians connect to any device in seconds. It includes screen sharing, file transfer, and session recording to streamline troubleshooting. The platform integrates with ticketing systems and offers mobile apps so support can be delivered from anywhere, on any device. It is designed for enterprises, MSPs, and internal IT departments that need reliable, compliant remote assistance.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Live Chat, Phone, 24/7

key integrationsServiceNow, Zendesk, Salesforce, Jira

Key Features of LogMeIn Rescue

Technicians can initiate a remote session with a single click and connect to Windows, macOS, iOS, Android, and Linux devices.

All connections are encrypted with TLS 1.2 and support two‑factor authentication for compliance‑heavy environments.

Built‑in session recording captures every interaction for audit trails and quality assurance.

File transfer allows drag‑and‑drop of multiple files up to 2 GB per session, with checksum verification.

Integration with ServiceNow, Salesforce, and Zendesk lets agents launch sessions directly from tickets.

Mobile apps enable support agents to assist users from iOS or Android devices without a desktop.

Customizable branding lets organizations display their logo and colors during support sessions.

Analytics dashboard provides real‑time metrics on session volume, resolution time, and agent performance.

Use Cases for LogMeIn Rescue

Enterprise IT Help Desk

Provide fast, secure remote assistance to employees across multiple office locations.

Managed Service Provider

Deliver remote support to client networks while maintaining separate billing and reporting.

Healthcare Device Support

Assist medical staff with compliant remote access to specialized equipment and software.

Education Technology Support

Help teachers and students troubleshoot classroom devices without on‑site visits.

Pros & Cons of LogMeIn Rescue

Pros

Highly secure, enterprise‑grade encryption
Broad device and OS support
Robust integration with major ticketing systems
Detailed session analytics and reporting

Cons

Higher price point than some competitors
Complex setup for large organizations
Limited customization of the UI beyond branding

Frequently Asked Questions

Is LogMeIn Rescue a cloud‑only solution?

Yes, the service is delivered as a SaaS platform; no on‑premise servers are required.

Can I record remote sessions for compliance?

Yes, sessions can be recorded automatically or manually and stored securely for audit purposes.

Does it work on mobile devices?

Both iOS and Android have dedicated apps that allow agents to initiate and receive remote sessions.

What ticketing systems does it integrate with?

Out‑of‑the‑box integrations include ServiceNow, Zendesk, Salesforce Service Cloud, and Jira Service Management.

Pricing Overview

View full pricing →

Paid (Subscription)

Detailed plans are not listed. Visit the official website for pricing information.

Reviews & Ratings0.0

Write a Review See all reviews →

No reviews yet. Be the first to write one!

Top Alternatives & Similar Software

View all alternatives & similar software→

TeamViewer

AI-suggested

TeamViewer is a cross‑platform remote‑desktop solution that lets users connect to computers, smartphones, and servers for support, administration, and collaboration. It offers encrypted connections, file transfer, and session recording without requiring VPN or firewall changes. The service provides a free tier for personal use and paid subscriptions for businesses, adding features like multi‑user sessions, mass deployment, and advanced reporting. TeamViewer integrates with ticketing systems and supports mobile devices, making it a versatile tool for IT teams and remote workers.

Compare with LogMeIn Rescue

Screenleap

AI-suggested

Screenleap is browser-based screen sharing software that lets a presenter share their screen instantly while viewers watch directly in a browser with no software to install. It bundles computer audio conferencing with screen sharing, and offers native mobile apps for sharing a phone or tablet screen. Beyond ad hoc sharing, Screenleap includes a website integration widget that businesses can embed for instant sales or support sessions, plus viewer registration, CRM integration, and cloud recording on higher plans.

Compare with LogMeIn Rescue

Splashtop

AI-suggested

Splashtop provides remote access, remote support, and endpoint management tools that let people connect to computers from anywhere and let IT teams support and manage devices remotely. It emphasizes high-performance streaming, security certifications, and unattended access for always-on connections.

Compare with LogMeIn Rescue

Iperius Remote

AI-suggested

Iperius Remote is remote access and IT support software from Italy-based Iperius, offering control of Windows, Mac, Linux, iOS, and Android devices from anywhere. It targets both individual technicians and support teams with unattended access, file transfer, multi-user terminal server sessions, and end-to-end encrypted connections that are GDPR and HIPAA compliant.

Compare with LogMeIn Rescue

LogMeIn Central

AI-suggested

LogMeIn Central provides centralized remote access, monitoring, and management of computers and servers across an organization. It combines secure VPN, file transfer, and real‑time monitoring in a single cloud‑based console. Designed for IT administrators and support teams, the platform enables quick troubleshooting, patch deployment, and asset inventory without the need for on‑site visits, improving productivity and reducing downtime.

Compare with LogMeIn Rescue