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Missive

Missive

Collaborative team inbox that turns email into a shared workspace with chat and tasks.

Our Verdict

Best for

Small teams that need a truly shared, collaborative inbox for support or sales email

Skip if

You need a free permanent plan or a dedicated full help-desk ticketing system

What is Missive?

Missive is an email client built for teams rather than individuals. Shared inboxes let multiple people see, discuss, and respond to the same email account, with internal comment threads on each email so teammates can coordinate without forwarding messages back and forth. Emails can be converted into trackable tasks, tagged for follow-up, and assigned to teammates, while dedicated team spaces keep different departments or accounts organized. Missive also connects email, SMS, and social messages into one inbox, with 25+ integrations and an AI assistant that can help draft replies and gather context via MCP.

SpecificationsAI-estimated

deploymentCloud/SaaS
open source❌ No
api available✅ Yes
support optionsHelp Center, Live chat, Personalized onboarding (Business tier)
key integrationsChatGPT, Pipedrive, Trello, Zapier

Key Features of Missive

Shared inboxes let a whole team see and respond to the same email, SMS, or social account.
Internal comment threads on emails let teammates discuss a message without forwarding it around.
Emails can be converted directly into trackable tasks assigned to specific team members.
Team spaces organize shared inboxes and tasks by department or account.
An AI assistant can gather context and help draft replies, with tool connections via MCP.
Automation rules handle repetitive workflows like tagging or routing incoming messages.
Desktop apps for macOS and Windows plus mobile apps for iOS and Android.

Use Cases for Missive

1

Shared support inbox

Route customer emails into a shared inbox where any team member can pick up and respond.

2

Internal handoffs

Use comment threads to loop in a teammate on an email before replying, without forwarding it.

3

Lightweight ticketing

Convert emails into tasks and assign them, avoiding a separate help-desk tool for small teams.

4

Multi-channel communication

Manage email, SMS, and social messages from different accounts in one unified inbox.

Pros & Cons of Missive

Pros

  • Genuinely collaborative email, not just a shared login to one inbox
  • Email-to-task conversion removes the need for a separate ticketing tool for many small teams
  • 30-day free trial with no credit card required
  • Strong customer ratings (4.8 on G2 with 1,000+ reviews)

Cons

  • No permanent free tier, subscription required after the 30-day trial
  • Per-user pricing can add up for larger teams
  • Primarily an email/messaging tool, not a full help-desk replacement for complex support workflows

Frequently Asked Questions

Is Missive free?

Missive offers a 30-day free trial with no credit card required; after that a paid plan starting at $14/user/month is required.

Can multiple people work in the same inbox?

Yes, shared inboxes and internal comment threads are core to Missive's design.

What platforms does Missive support?

Missive is a web app with desktop apps for macOS and Windows, plus mobile apps for iOS and Android.

Can I convert emails into tasks?

Yes, any email or conversation can be converted into a trackable, assignable task.

Pricing Overview

View full pricing →
Paid (Subscription)

Starter

$14

Productive

$24

Business

$36

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About the Product

Unclaimed Listing
Target AudienceSmall and mid-sized teams managing shared email, SMS, or support inboxes

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