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SurveyMonkey

SurveyMonkey

Create professional surveys and collect insights fast with AI‑driven templates.

softwareMarketing PlatformsSurveyFeedbackMarket-Research
Our Verdict

Best for

Businesses and researchers needing fast, AI‑guided basic surveys

Skip if

You require extensive customization or unlimited responses on free plan

What is SurveyMonkey?

SurveyMonkey is a cloud‑based platform that lets users design, distribute, and analyze surveys for employee feedback, customer satisfaction, market research, and event registration. Its intuitive drag‑and‑drop builder and AI‑suggested questions help users launch surveys in minutes. The service offers real‑time analytics, customizable reporting, and integrations with popular business tools, making it suitable for small teams and large enterprises alike. Free plans provide basic features, while paid tiers unlock advanced logic, branding, and deeper insights.

SpecificationsAI-estimated

deploymentCloud/SaaS
open source❌ No
api available✅ Yes
support optionsEmail, Live Chat, Help Center
key integrationsSlack, Salesforce, Zapier, Microsoft Teams

Key Features of SurveyMonkey

AI suggests relevant questions based on survey purpose, reducing creation time.
Conditional skip logic lets respondents see only relevant follow‑up questions.
Real‑time dashboards display response rates, completion trends, and key metrics.
Export data to CSV, Excel, or SPSS for deeper offline analysis.
Built‑in A/B testing compares multiple survey versions to optimize wording.
Integrates with Slack, Salesforce, Zapier, and Microsoft Teams for automated workflows.

Use Cases for SurveyMonkey

1

Customer Satisfaction

Collect post‑purchase feedback to improve product experience.

2

Employee Engagement

Run pulse surveys to gauge morale and identify workplace issues.

3

Market Research

Gather consumer insights for new product development and positioning.

4

Event Registration

Create registration forms and pre‑event surveys to manage attendees.

Pros & Cons of SurveyMonkey

Pros

  • Easy-to-use drag‑and‑drop builder
  • Robust analytics and reporting
  • Wide range of integrations
  • Free tier sufficient for basic surveys

Cons

  • Advanced features require paid subscription
  • Limited customization on free plan
  • Response limits on lower tiers

Frequently Asked Questions

Is there a free version of SurveyMonkey?

Yes, a free plan allows unlimited surveys with basic question types and up to 10 questions per survey.

Can I export survey results?

Results can be exported to CSV, Excel, PDF, and SPSS formats in paid plans; free users have limited export options.

Does SurveyMonkey offer an API?

Yes, SurveyMonkey provides a RESTful API for creating surveys, collecting responses, and retrieving data programmatically.

What integrations are available?

Native integrations include Slack, Salesforce, Zapier, Microsoft Teams, and Google Sheets, among others.

Pricing Overview

View full pricing →
Freemium

Basic

Free

Standard

$99/month

Advantage

$39/month (billed annually)

Premier

$139/month (billed annually)

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reOS is a customer research operating system designed to keep research alive after the report is delivered. It supports the full research lifecycle: planning studies, recruiting participants, conducting interviews, analyzing feedback across multiple channels, and tracing every insight back to its original source. Instead of letting findings die in slide decks, reOS turns insights into tracked initiatives so teams can ship changes, notify the customers who requested them, and launch follow-up studies. At the core of the platform is DIVE, a human-led AI analysis pipeline that decodes raw data into structured observations, improves and deduplicates findings, validates every claim against its source, and enriches insights with context from other research. Every step is benchmarked against hand-coded ground truth, and the best-performing model is selected automatically for each task. This approach gives research teams the speed of AI without the black-box uncertainty, because every insight is clickable and lands on the exact interview second or support ticket line where it originated. reOS is built for teams that take customer research seriously. It replaces the typical five-tool stack with one system for recruiting, scheduling, interviewing, testing, transcription, analysis, repository, and reporting, while also connecting to support apps, email, forms, and existing datasets. Pricing is unit-based: one unit equals one fully analyzed interview, starting at $59 per month, with enterprise options for white-label domains, optional PII redaction, SAML SSO, SCIM, and dedicated support. The platform is SOC 2 Type II, ISO 27001, ISO 42001, and GDPR compliant, with EU or US hosting and a guarantee that customer research is never used for training.

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