Chatwoot vs Re:amaze
Side-by-side comparison of features, pricing, ratings, and alternatives.
Chatwoot is an open source customer support platform that unifies live chat, email, WhatsApp, Facebook, Instagram, Telegram, and LINE into a single agent inbox, positioning itself as an alternative to Intercom and Zendesk. It pairs the omnichannel inbox with a customizable knowledge base, so customers can self-serve before ever reaching an agent. Chatwoot layers AI on top with Captain, an assistant that learns from your help center and past conversations to automate responses, and Captain Copilot, which suggests answers and surfaces relevant history to human agents in real time. The core product is open source and self-hostable, with a managed cloud version and SOC 2 Type II compliance for teams that don't want to run their own infrastructure.
Re:amaze is a customer support and live‑chat helpdesk platform that brings email, website chat, and social messaging channels together in a single inbox. It helps growing businesses deliver faster, more personalized service while keeping all conversations organized. The platform includes automation, knowledge‑base publishing, and integrations with popular e‑commerce and CRM tools, enabling teams to scale support without sacrificing quality. Re:amaze also offers reporting and satisfaction surveys to measure performance and improve the customer experience.
- Genuine free tier for small teams
- Open source with a real self-hosting path
- Combines many support channels in one inbox
- AI assistant is priced as usage-based credits, not a flat upcharge
- All channels unified in one interface
- Powerful automation without coding
- Strong e‑commerce integrations
- Built‑in reporting and satisfaction surveys
- Voice channel requires the pricier Business tier
- AI credits are a separate metered add-on cost
- Per-agent pricing can add up for larger support teams
- Limited customization of chat widget UI
- Higher‑tier plans required for advanced analytics
- No on‑premise deployment option
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Alternatives to Re:amaze
View all →Multichannel customer communication platform combining live chat, chatbot, and email.
The Verdict
AI-generated from listing dataChatwoot offers an open‑source, self‑hostable platform with a free tier and AI add‑ons, while Re:amaze provides a cloud‑only, e‑commerce‑focused suite with richer automation and reporting but no on‑premise option.
Key differences
- •Chatwoot can be self‑hosted (open source) whereas Re:amaze is cloud‑only.
- •Re:amaze includes built‑in e‑commerce integrations (Shopify, WooCommerce, Stripe) that Chatwoot lacks.
- •AI assistant in Chatwoot is usage‑based credits; Re:amaze does not offer AI but provides extensive automation without coding.
- •Chatwoot’s free tier is genuine for small teams; Re:amaze’s advanced analytics require higher‑tier paid plans.
- •Re:amaze offers detailed reporting and CSAT/NPS surveys; Chatwoot’s reporting features are not specified.
Pricing & value
Chatwoot has a genuine free tier and per‑agent pricing; Re:amaze’s advanced features require higher‑tier paid plans.
Ease of use / learning curve
Re:amaze provides no‑code automation and pre‑built e‑commerce widgets, reducing setup effort compared to self‑hosting Chatwoot.
Features & depth
Re:amaze includes CSAT/NPS surveys, detailed analytics, and robust automation; Chatwoot’s AI is add‑on and voice requires higher tier.
Integrations & ecosystem
Re:amaze lists Shopify, WooCommerce, Stripe, Zapier, HubSpot; Chatwoot lists social channels and Gmail/Slack but no e‑commerce connectors.
Collaboration
Both provide team inboxes, chat widgets, and API access; specific collaboration tools are not detailed.
Scalability
Chatwoot can be self‑hosted on any infrastructure, allowing unlimited scaling; Re:amaze is limited to its SaaS environment.
Support
Chatwoot offers priority support on higher tiers and email/live chat; Re:amaze lists email, live chat, knowledge base only.
Choose Chatwoot if…
Teams needing open‑source, self‑hosted support with a free tier and flexible AI usage.
Choose Re:amaze if…
E‑commerce or SaaS teams wanting out‑of‑the‑box automation, analytics, and native store integrations.
Common questions
Can I run the platform on my own servers?
Yes, Chatwoot is open source and can be self‑hosted; Re:amaze is cloud‑only.
Which tool integrates directly with my Shopify store?
Re:amaze includes native Shopify, WooCommerce, and Stripe integrations; Chatwoot does not list e‑commerce integrations.
Is there a free tier for small support teams?
Chatwoot offers a genuine free tier; Re:amaze’s free tier is limited and advanced features require paid plans.