Re:amaze

Name: Re:amaze
Brand: Re:amaze

Unified inbox for email, chat, and social messaging support

softwareCustomer Supportcustomer supportlive chathelpdesk

Visit Website

Our Verdict

Best for

E‑commerce and SaaS support teams needing unified multichannel inboxes

Skip if

Teams requiring deep UI customization or on‑premise deployment

What is Re:amaze?

Re:amaze is a customer support and live‑chat helpdesk platform that brings email, website chat, and social messaging channels together in a single inbox. It helps growing businesses deliver faster, more personalized service while keeping all conversations organized. The platform includes automation, knowledge‑base publishing, and integrations with popular e‑commerce and CRM tools, enabling teams to scale support without sacrificing quality. Re:amaze also offers reporting and satisfaction surveys to measure performance and improve the customer experience.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Live Chat, Knowledge Base

key integrationsShopify, WooCommerce, Stripe, Zapier, Slack, HubSpot

Key Features of Re:amaze

Combine email, website chat, Facebook Messenger, Instagram, and SMS into one searchable inbox.

Create automated workflows that route tickets, send canned responses, and trigger follow‑up actions.

Publish a self‑service knowledge base that syncs with support tickets to reduce repeat inquiries.

Gather real‑time CSAT scores and NPS surveys directly after each interaction.

Integrate with Shopify, WooCommerce, Stripe, and major CRMs to pull order data into tickets.

Use team inbox assignment and shift scheduling to ensure coverage across time zones.

Set up chat widgets with customizable branding and proactive triggers based on visitor behavior.

Access detailed analytics on response times, agent performance, and channel volume.

Use Cases for Re:amaze

E‑commerce order support

Answer customer questions about orders, shipping, and returns from a single inbox.

Live website assistance

Engage visitors instantly with live chat to boost conversion rates.

Social media customer service

Handle Facebook and Instagram messages without switching platforms.

Self‑service knowledge base

Provide searchable help articles that reduce ticket volume.

Pros & Cons of Re:amaze

Pros

All channels unified in one interface
Powerful automation without coding
Strong e‑commerce integrations
Built‑in reporting and satisfaction surveys

Cons

Limited customization of chat widget UI
Higher‑tier plans required for advanced analytics
No on‑premise deployment option

Frequently Asked Questions

Does Re:amaze offer a free plan?

Yes, there is a free tier with basic inbox and chat features; paid plans add automation, integrations, and advanced reporting.

Can I integrate Re:amaze with my Shopify store?

Yes, native Shopify integration pulls order details into tickets and lets agents view purchase history.

Is there an API for custom integrations?

Re:amaze provides a RESTful API that allows you to create tickets, fetch conversations, and manage contacts programmatically.

What support channels are available to customers?

Customers can reach Re:amaze via email, live chat, and a knowledge base; premium plans include 24/7 priority support.

Pricing Overview

View full pricing →

Freemium

Detailed plans are not listed. Visit the official website for pricing information.

Reviews & Ratings0.0

Write a Review See all reviews →

No reviews yet. Be the first to write one!

Top Alternatives & Similar Software

View all alternatives & similar software→

No alternatives available yet.