Crisp

Name: Crisp
Brand: Crisp

All-in-one customer messaging platform for live chat, inbox, bots and helpdesk

softwareCustomer Supportcustomer supportlive chatteam inbox

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Our Verdict

Best for

SMBs and growing support teams wanting an all‑in‑one free chat solution

Skip if

Teams requiring deep automation or extensive native integrations

What is Crisp?

Crisp combines live chat, a shared team inbox, chatbots and a knowledge‑base helpdesk into a single, easy‑to‑use platform. It lets businesses engage visitors in real time, automate responses, and keep all customer conversations organized across channels. The service offers a free tier with core features and paid plans that add advanced automation, analytics, and priority support, making it suitable for startups to large enterprises seeking a unified messaging solution.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

api available✅ Yes

support optionsEmail, Live Chat, Knowledge Base

key integrationsSlack, Zapier, Shopify, WordPress, HubSpot, Salesforce

Key Features of Crisp

Live chat widget can be embedded on any website to start real‑time conversations with visitors.

A shared team inbox aggregates messages from chat, email and social channels so agents can collaborate without duplication.

Visual chatbot builder lets you create automated flows for FAQs, lead capture and routing without coding.

Built‑in knowledge‑base lets you publish articles and link them directly in chat to resolve issues instantly.

Automation rules trigger actions like tagging, assigning, or sending canned responses based on visitor behavior.

Real‑time analytics dashboard provides metrics on response time, visitor satisfaction and chat volume.

Multi‑language support enables agents to converse with customers in their native language.

Mobile apps let agents respond to chats on the go, keeping support available 24/7.

Use Cases for Crisp

E‑commerce support

Answer product questions and recover abandoned carts directly from the storefront.

SaaS onboarding

Guide new users through setup with automated bots and a searchable help center.

Lead generation

Capture visitor information via chat prompts and route leads to CRM.

Internal help desk

Provide employees with a knowledge base and chat support for IT or HR queries.

Pros & Cons of Crisp

Pros

All core messaging features in one platform
Free tier includes live chat and basic bot
Easy-to-use visual bot builder
Multi‑channel inbox reduces siloed conversations

Cons

Advanced automation requires higher‑priced plans
Limited native integrations compared to some competitors
No self‑hosted/on‑premise deployment option

Frequently Asked Questions

Is there a free plan available?

Yes, Crisp offers a free tier with live chat, shared inbox and basic bot functionality.

Can I integrate Crisp with my CRM?

Crisp provides integrations via Zapier and native connectors for HubSpot, Salesforce and other CRMs.

Does Crisp support mobile agents?

Yes, iOS and Android apps let agents reply to chats from their smartphones.

Is there an API for custom integrations?

Crisp offers a RESTful API that allows you to programmatically manage conversations, users and bots.

Pricing Overview

View full pricing →

Freemium

Detailed plans are not listed. Visit the official website for pricing information.

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