Gorgias vs Re:amaze
Side-by-side comparison of features, pricing, ratings, and alternatives.
Gorgias is a customer support helpdesk built for e‑commerce brands, centralizing support tickets from email, chat and social channels alongside order data. It lets agents view purchase details directly in the ticket, enabling faster, more personalized responses. The platform offers automation, macros, and analytics to streamline workflows, and integrates natively with major storefronts and marketing tools, helping online stores reduce response times and improve customer satisfaction.
Re:amaze is a customer support and live‑chat helpdesk platform that brings email, website chat, and social messaging channels together in a single inbox. It helps growing businesses deliver faster, more personalized service while keeping all conversations organized. The platform includes automation, knowledge‑base publishing, and integrations with popular e‑commerce and CRM tools, enabling teams to scale support without sacrificing quality. Re:amaze also offers reporting and satisfaction surveys to measure performance and improve the customer experience.
- Order data displayed directly in tickets
- Unified inbox for multiple channels
- Powerful automation and macros
- Deep native e‑commerce integrations
- All channels unified in one interface
- Powerful automation without coding
- Strong e‑commerce integrations
- Built‑in reporting and satisfaction surveys
- No free tier; only paid plans after trial
- Limited customization of ticket UI
- Advanced reporting requires higher‑tier plan
- Limited customization of chat widget UI
- Higher‑tier plans required for advanced analytics
- No on‑premise deployment option
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Multichannel customer communication platform combining live chat, chatbot, and email.
The Verdict
AI-generated from listing dataGorgias offers deeper native e‑commerce ticket context and stronger automation macros, while Re:amaze provides a freemium tier and broader multichannel options.
Key differences
- •Gorgias displays order details directly in tickets; Re:amaze does not specify this feature.
- •Re:amaze includes a free tier; Gorgias has no free tier.
- •Re:amaze bundles a self‑service knowledge base and CSAT/NPS surveys; Gorgias only mentions analytics dashboard.
- •Re:amaze supports SMS and shift scheduling; Gorgias lists only email, chat, Facebook, Instagram.
- •Re:amaze integrates Stripe and Slack; Gorgias integrates Klaviyo and ERP systems.
Pricing & value
Re:amaze offers a freemium plan; Gorgias requires paid subscription after trial.
Ease of use / learning curve
Gorgias centralizes order data in tickets, reducing context switching for e‑commerce agents.
Features & depth
Gorgias provides order‑centric automation, custom macros, and deep native e‑commerce integrations.
Integrations & ecosystem
Both support Shopify and WooCommerce; Re:amaze adds Stripe and Slack, Gorgias adds Klaviyo and ERP APIs.
Collaboration
Gorgias includes collaborative internal notes; Re:amaze mentions team inbox assignment but not internal notes.
Scalability
Both are cloud SaaS with API access; no info on limits or on‑premise options.
Support
Gorgias offers live chat and email; Re:amaze adds a knowledge base but no live chat for support.
Choose Gorgias if…
E‑commerce teams needing order data in tickets and robust automation, willing to pay for premium features.
Choose Re:amaze if…
Small teams or startups wanting a free entry point and broader multichannel (incl. SMS) with basic reporting.
Common questions
Is there a free version of either tool?
Re:amaze offers a freemium tier; Gorgias has no free tier, only paid plans after a trial.
Which tool shows order details directly in support tickets?
Gorgias displays order details, shipping status, and purchase history within tickets; Re:amaze does not specify this capability.
Do both platforms support SMS messaging?
Re:amaze lists SMS as a channel; Gorgias does not mention SMS support.