Crazy Egg vs Hotjar
Side-by-side comparison of features, pricing, ratings, and alternatives.
Crazy Egg is a website optimization platform used by more than 449,000 sites to see how visitors actually interact with a page. It combines heatmaps and scrollmaps, session recordings, and AI-assisted web analytics into a single dashboard, installed via one script tag or through Shopify, WordPress, and Google Tag Manager integrations. Beyond visual behavior tracking, Crazy Egg includes built-in A/B testing, on-site surveys with more than 50 templates, and deployable popup CTAs for testing messaging without engineering help. Paid plans run from a $29/month Starter tier up to $599/month Enterprise, all billed annually, with unlimited team seats and domains included at every tier and a 30-day free trial.
Hotjar provides visual insights into how users interact with your website through heatmaps, session recordings, and on‑site feedback tools. It helps teams identify usability issues, validate design decisions, and improve conversion rates without needing deep technical expertise. The platform offers a free tier for small sites and scalable paid plans for larger organizations, integrating seamlessly with popular analytics and marketing stacks. Its intuitive dashboard lets you filter data by device, traffic source, and custom attributes, making user behavior analysis both fast and actionable.
- Unlimited team members and domains included on every plan tier.
- Combines heatmaps, recordings, A/B testing, and surveys, reducing the need for multiple tools.
- Simple one-tag installation plus native e-commerce/CMS integrations.
- 30-day free trial with no credit card penalties mentioned for cancellation.
- Easy to install with a single script tag.
- Free plan includes basic heatmaps and recordings.
- Intuitive dashboard with no coding required for analysis.
- Integrates with major marketing and analytics tools.
- All published pricing is billed annually; no month-to-month rate is advertised.
- Recording and heatmap volume limits scale sharply between tiers ($29 to $599/month).
- Advanced targeting and SSO are reserved for the higher Pro and Enterprise tiers.
- Advanced features require paid subscription.
- Data retention limited to 12 months on free tier.
- Limited customization of survey design compared to dedicated survey tools.
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The Verdict
AI-generated from listing dataHotjar offers a free tier and easier setup for basic heatmaps and recordings, while Crazy Egg bundles more advanced tools like A/B testing and unlimited team seats at a higher paid price.
Key differences
- •Crazy Egg includes built‑in A/B testing and 50+ survey templates; Hotjar does not.
- •Hotjar provides a free plan with basic heatmaps/recordings; Crazy Egg only offers paid subscriptions.
- •Crazy Egg allows unlimited team members and domains on every plan; Hotjar’s free tier is limited.
- •Hotjar offers an API for data export; Crazy Egg does not.
- •Crazy Egg’s pricing scales sharply and is billed annually only; Hotjar’s freemium can stay free indefinitely.
Pricing & value
Hotjar has a freemium tier; Crazy Egg requires paid subscription with annual billing.
Ease of use / learning curve
Both use a single script tag, but Hotjar’s dashboard is described as intuitive with no coding required.
Features & depth
Crazy Egg adds A/B testing, AI‑assisted analysis, unlimited seats, and extensive survey templates.
Integrations & ecosystem
Hotjar lists more integrations (Google Analytics, HubSpot, Slack, Zapier, Shopify, WordPress) versus Crazy Egg’s three.
Collaboration
Crazy Egg includes unlimited team members on all plans; Hotjar’s free tier does not specify team limits.
Scalability
Crazy Egg supports unlimited domains and seats; Hotjar may require paid tier for larger scale.
Support
Hotjar offers live chat plus email; Crazy Egg only lists email support.
Choose Crazy Egg if…
Organizations that need A/B testing, unlimited collaborators, and deeper analytics and can pay annually.
Choose Hotjar if…
Small teams or startups needing basic heatmaps/recordings on a tight budget.
Common questions
Can I start using the tool for free?
Yes, Hotjar offers a freemium plan; Crazy Egg only provides a paid subscription with a 30‑day trial.
Which platform includes built‑in A/B testing?
Crazy Egg includes built‑in A/B testing; Hotjar does not list this feature.
Do either of the tools provide an API for data export?
Hotjar provides an API; Crazy Egg does not.