Document360

Name: Document360
Brand: Document360

Intelligent knowledge base software where humans and AI work together

softwareDocument Management Knowledge Base Documentation AI Search

What is Document360?

Document360 is a knowledge base and documentation platform for building internal wikis, public help centers, user manuals, SOPs, and API documentation. It combines a structured editor and workflow builder with AI-assisted search, an AI chatbot, and AI writing tools layered on top of the knowledge base content. The platform is aimed at support, documentation, and product teams at companies of varying sizes, offering role-based team accounts, SSO/SCIM authentication, PDF import/export, and integrations with tools like Slack, Zendesk, Salesforce, Microsoft Teams, and GitHub. Pricing is quote-based rather than published in flat tiers, and a 14-day free trial is offered before purchase.

SpecificationsAI-estimated

deploymentCloud/SaaS

open source❌ No

key integrationsSlack, Zendesk, Salesforce, Microsoft Teams, GitHub, Intercom, Freshdesk

Key Features of Document360

Provides AI-powered, source-cited search across published documentation.

Includes an AI chatbot that answers reader questions using the knowledge base content.

Offers AI writing assistance for drafting and editing articles.

Supports role-based team accounts for editors and reviewers with an approval workflow.

Imports and exports content as PDF for offline distribution.

Integrates with tools such as Slack, Zendesk, Salesforce, Microsoft Teams, and GitHub.

Supports SSO and SCIM for enterprise authentication and provisioning.

Use Cases for Document360

Customer-facing help center

Publish a searchable public knowledge base for product documentation and self-serve support.

Internal SOP and wiki hub

Centralize internal process documentation with role-based editing and review workflows.

API documentation

Maintain versioned API reference docs alongside general product documentation.

AI-assisted support deflection

Use the AI chatbot and search to answer common customer questions before they reach a support ticket.

Pros & Cons of Document360

Pros

Purpose-built for structured documentation rather than a general wiki
AI search and chatbot layered directly on the knowledge base
Wide integration list for support and dev workflows
14-day free trial to evaluate before buying

Cons

No published pricing, requiring a sales conversation to get a quote
Feature depth can be overkill for very small teams
Custom configuration process adds friction before you can compare cost to alternatives

Frequently Asked Questions

Is there a free plan?

No, Document360 does not publish a free tier; it offers a 14-day free trial and quote-based pricing.

Does Document360 support single sign-on?

Yes, SSO and SCIM authentication are supported.

Can I publish both public and private documentation?

Yes, Document360 supports public, private, and mixed knowledge base privacy models.

What integrations does Document360 offer?

It integrates with tools including Slack, Zendesk, Salesforce, Microsoft Teams, GitHub, Intercom, and Freshdesk.

Pricing Overview

View full pricing →

Contact for Pricing

Detailed plans are not listed. Visit the official website for pricing information.

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