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Service Fusion

Service Fusion

All-in-one field service management software for scheduling, dispatch, invoicing, and payments.

softwareERP Systemsfield-service-managementhvac-softwaredispatch-scheduling

What is Service Fusion?

Service Fusion is a cloud-based field service management platform for service contractors, covering scheduling and dispatch, customer management, estimates, invoicing, and payments from one system. The company states it serves more than 6,500 customers and 40,000 active users across 25+ trades, including HVAC, plumbing, electrical, appliance repair, locksmith, and cleaning services. The platform includes route-optimized dispatch, a technician mobile app, GPS fleet tracking with driver-behavior monitoring, QuickBooks integration, contactless eSignature, and job costing on higher tiers. Pricing is published directly on the website across three plans - Starter, Plus, and Pro - all with unlimited users and month-to-month terms with no long-term contract required.

SpecificationsAI-estimated

open source❌ No
api available✅ Yes
support optionsPhone sales line and online support/help center
key integrationsQuickBooks, Stripe payments, ServiceCall.ai, EverPro ecosystem partners

Key Features of Service Fusion

A drag-and-drop scheduling and dispatch board lets office staff assign jobs to the nearest available technician.
A technician mobile app lets field staff view job details, capture photos, and collect signatures on-site.
GPS fleet tracking monitors vehicle location and driver behavior in real time as an add-on.
Integrated payments and QuickBooks sync let contractors invoice and get paid without leaving the platform.
The Pro plan adds an open API for connecting Service Fusion to other business systems.
Job costing tools on the Plus and Pro plans track labor, materials, and margins per job.
A customer web portal on the Pro plan lets clients view estimates, invoices, and service history online.
Contactless eSignature lets technicians collect approvals on estimates and completed work orders.

Use Cases for Service Fusion

1

HVAC dispatch and scheduling

Dispatchers assign incoming service calls to the closest available HVAC technician using the scheduling board.

2

Mobile invoicing in the field

Plumbing and electrical technicians generate estimates, complete invoices, and collect payment on-site using the mobile app.

3

Fleet and driver monitoring

Operations managers track vehicle location and driver behavior with the GPS fleet tracking add-on.

4

Multi-technician job costing

Larger service contractors on the Plus or Pro plan track labor and material costs per job to monitor margins.

Pros & Cons of Service Fusion

Pros

  • Publishes clear, itemized pricing for all three tiers directly on the website, unlike many field service competitors.
  • Serves a wide range of trades (25+ industries), so it is not narrowly locked to one vertical.
  • Unlimited users on every plan, so pricing does not scale with headcount.
  • No long-term contract requirement, with month-to-month terms available.

Cons

  • Job costing, inventory management, and the open API are gated behind the Plus and Pro tiers, not included in Starter.
  • GPS fleet tracking is an optional paid add-on rather than included in any base plan.
  • Monthly (non-annual) billing costs noticeably more per month than the annual rate across all three tiers.

Frequently Asked Questions

Does Service Fusion publish its pricing?

Yes, Service Fusion lists three plans - Starter, Plus, and Pro - with published monthly and annual pricing on its website.

What industries use Service Fusion?

Service Fusion serves contractors across 25+ trades, including HVAC, plumbing, electrical, appliance repair, locksmith, and cleaning services.

Does Service Fusion have a mobile app?

Yes, technicians use a dedicated mobile app to manage jobs, photos, and signatures in the field.

Is GPS fleet tracking included?

No, GPS fleet tracking is offered as an optional paid add-on on top of any plan.

Pricing Overview

View full pricing →
Paid (Subscription)

Starter

$208/mo

Plus

$325/mo

Pro

$533/mo

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About the Product

Unclaimed Listing
Platforms
Target AudienceField service contractors across HVAC, plumbing, electrical, and related trades

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Tags

field-service-managementhvac-softwaredispatch-schedulingservice-contractor-softwarefleet-tracking

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