Aircall vs Microsoft Teams

Aircall is a cloud phone and customer communications platform built for sales and support teams. It provides VoIP calling, SMS, and shared team inboxes alongside AI features such as live call coaching, automatic transcription, and autonomous AI voice agents that can handle routine customer interactions end to end.

Microsoft Teams is a unified communication and collaboration platform bundled with Microsoft 365, combining chat, video meetings, and file sharing built directly on top of SharePoint and OneDrive. It is the default hub for meetings and internal messaging at organizations already standardized on Microsoft 365. Teams organizes work into teams and channels similar to other chat platforms, but is distinguished by tight integration with Word, Excel, PowerPoint, and Planner, allowing documents to be co-authored directly inside a channel without leaving the app. Meetings support up to thousands of attendees with features like live captions, together mode, and background noise suppression, making Teams a common choice for both daily standups and large all-hands meetings.

• Deep native integrations with major CRMs like Salesforce and HubSpot
• AI voice agents and coaching go beyond basic VoIP calling
• Desktop and mobile apps keep the experience consistent across devices
• Scales from small sales teams to 23,000+ business customers globally

• Deep Office 365 integration
• Scales to very large meetings
• Strong enterprise admin controls
• Included with many M365 plans

• No public per-seat price for the entry tier without a 3-license minimum, raising the real entry cost
• Advanced analytics and Salesforce CTI are locked behind the higher Professional tier
• No native Linux or Chromebook desktop app, only the web app

• Interface can feel cluttered
• Can be resource-heavy on older machines
• Channel organization less intuitive than competitors