GLPI is a free, open-source IT asset management and service desk software. It offers a wide range of features to manage IT assets, track licenses, and provide ITIL-compliant service desk functionalities. GLPI also includes data center management and software auditing capabilities.
itflow is a comprehensive Professional Services Automation (PSA) solution designed for Managed Service Providers (MSPs). It unifies various aspects of client management, including contacts, vendors, assets, licenses, domains, SSL certificates, passwords, documentation, files, networks, and locations, with integrated ticketing and billing capabilities. A client portal is also provided for seamless communication and collaboration.
- Free and open-source
- Highly customizable
- ITIL-compliant service desk
- Comprehensive asset management
- Comprehensive PSA solution for MSPs
- Streamlines client management and ticketing processes
- Automates billing and invoicing
- Customizable workflows and integrations
- Steep learning curve
- Limited scalability
- Limited support options
- Outdated user interface
- Steep learning curve for new users
- Limited customization options for the client portal
- No mobile app available
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The Verdict
AI-generated from listing dataBoth tools are free, self‑hosted, open‑source PSA solutions, but itflow focuses on MSP billing and client portals while GLPI emphasizes ITIL‑aligned asset and service‑desk management.
Key differences
- •itflow includes built‑in recurring billing and payment tracking; GLPI does not.
- •GLPI offers extensive IT asset inventory, license tracking, and ITIL‑compliant service desk out‑of‑the‑box; itflow’s asset features are lighter.
- •GLPI provides LDAP/Active Directory integration; itflow lists no specific directory integrations.
- •itflow lacks a mobile app and has limited client‑portal customization; GLPI’s UI is noted as outdated but offers broader customization.
- •GLPI has a larger community (6,172 GitHub stars vs 966) suggesting more third‑party extensions.
Pricing & value
Both are free, open‑source self‑hosted solutions; cost is equivalent.
Ease of use / learning curve
Both have steep learning curves, but GLPI is noted as having an outdated UI that can hinder usability.
Features & depth
GLPI offers comprehensive ITIL service‑desk, asset, license, and data‑center management; itflow focuses mainly on ticketing and billing.
Integrations & ecosystem
GLPI lists LDAP, Active Directory, MySQL integrations; itflow lists no specific integrations beyond generic third‑party apps.
Collaboration
itflow provides a client self‑service portal and team ticket assignment tailored for MSP client interactions.
Scalability
GLPI is described as having limited scalability, but its larger community and asset focus suggest better handling of large inventories than itflow.
Support
Both rely on community forums and GitHub issues; no paid support options are listed.
Choose GLPI if…
IT teams requiring ITIL service desk, extensive asset/license tracking, and directory integration.
Choose itflow if…
MSPs needing built‑in billing, client portals, and simple ticketing.
Common questions
Is there any cost to use either product?
Both itflow and GLPI are free, open‑source self‑hosted software.
Which tool supports automated billing and recurring invoices?
itflow includes automated billing with recurring invoices; GLPI does not mention billing features.
Do either products integrate with Active Directory or LDAP?
GLPI lists LDAP and Active Directory integrations; itflow does not specify such integrations.