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Glean

Glean

Enterprise AI platform that connects company knowledge for search, answers, and agents.

softwareAI Productivityenterprise searchAI agentsknowledge management
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Our Verdict

Best for

Large enterprises with knowledge scattered across many internal tools

Skip if

You're a small team without dozens of internal systems to connect

What is Glean?

Glean is an enterprise AI platform that connects an organization's knowledge across more than 35 applications, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce, to power permission-aware search and answers. Beyond search, Glean lets teams build custom AI agents without code on top of that connected knowledge layer, positioning itself as a horizontal workplace productivity platform rather than a single point tool.

SpecificationsAI-estimated

deploymentCloud/SaaS
support optionsDemo-based onboarding
key integrationsSlack, Google Drive, Jira, Confluence, SharePoint, GitHub, Salesforce

Key Features of Glean

Connects and indexes content from 35+ workplace applications so employees can search across all of them from one place.
Search and answers are permission-aware, meaning results respect each user's existing access rights across connected systems.
A no-code agent builder lets teams create custom AI agents on top of the connected knowledge base without engineering support.
The platform highlights compliance certifications including ISO 42001, HIPAA, SOC 2 Type II, and GDPR for regulated enterprise use.
Glean cites internal metrics such as roughly 110 hours saved per user annually and a 20% reduction in internal support tickets among customers.
Named enterprise customers referenced on the site include Booking.com, Zillow, Samsung, and Intuit.
The company claims a token usage reduction of around 30% compared to alternative approaches when serving AI answers.

Use Cases for Glean

1

Internal knowledge search

Let employees search across Slack, Drive, Jira, Confluence, and more from a single, permission-aware interface.

2

Reducing internal support tickets

Use AI-generated answers grounded in company knowledge to resolve common internal questions automatically.

3

Custom internal AI agents

Build no-code agents that automate internal workflows using the same connected knowledge layer as search.

4

Onboarding new employees

Give new hires a single place to find answers across scattered internal tools and documentation.

Pros & Cons of Glean

Pros

  • Connects a very wide range of enterprise apps rather than a narrow set
  • Permission-aware search reduces the risk of surfacing content a user shouldn't see
  • No-code agent builder extends beyond search into workflow automation
  • Strong compliance certifications suitable for regulated enterprises

Cons

  • No public pricing; requires a sales demo to get a quote
  • Built for large organizations with many connected systems, likely overkill for small teams
  • Value depends heavily on how much of the org's knowledge actually lives in supported integrations

Frequently Asked Questions

What systems does Glean connect to?

Glean states it connects to 35+ applications including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce.

Is search results filtered by user permissions?

Yes, Glean describes its search and answers as permission-aware, respecting each user's existing access rights.

Can I build custom AI agents in Glean?

Yes, the platform includes a no-code agent builder on top of its connected knowledge layer.

Is pricing publicly available?

No, Glean requires requesting a demo rather than publishing self-serve pricing.

Pricing Overview

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Contact for Pricing

Detailed plans are not listed. Visit the official website for pricing information.

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About the Product

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Platforms
Web
Target AudienceLarge enterprises seeking unified internal search and AI agents

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